Return Policy
Cantoniy™ aims to provide a clear review process for eligible return requests. A return inquiry may be submitted within 14 days from confirmed delivery.
1. Return Review Standards
To be considered for return review, an item should generally:
- Be unused and kept in original condition
- Remain free from damage, stains, modification, or signs of household use
- Include the original packaging and included parts when reasonably possible
- Match the item identified in the request
- Be supported by order information sufficient for verification
Furniture items that have been fully assembled, materially altered, damaged after arrival, or used beyond inspection may not be suitable for return approval unless the request relates to an arrival-condition issue confirmed through review.
2. Submitting a Return Request
Please email service@cantoniy.com and include:
- Order reference
- Product name
- Reason for the request
- Supporting photos, if the concern involves damage, a missing component, incorrect contents, or a visible defect
After reviewing the information, our support team will provide the available next step where the request appears eligible.
3. Damaged, Incorrect, or Defective Items
If an item appears damaged in transit, differs materially from the order, or arrives with a clear defect, please contact us promptly after delivery. Photos of the item, carton, label area, and affected portion may be requested to assist the review.
4. Inspection of Returned Items
Returned products may be examined after arrival to confirm that they match the approved request and satisfy the condition requirements of this policy. The review result will be communicated once the inspection is complete.
5. Return Shipping Responsibility
Return shipping arrangements may depend on the reason for the return request. If an item is confirmed to have arrived damaged, incorrect, or defective, the matter will be handled based on the review outcome. For other eligible return requests, return shipping may remain the responsibility of the customer unless support provides different written instructions.